Better Business Bureau

Integrity

• Do what we say we are going to do and deliver as promised
• Be accountable for our actions
• Apply the golden rule as we work with others
• Practice ethical behavior

Customer Focus

• Know our customers. Be courteous, friendly and responsive to their needs
• Treat others with care, consideration and respect
• Provide safe, timely, reliable, professional service

Can-Do Spirit

• Be proactive; take the initiative to do and make things better
• Do all we can to always improve what we do; strive to be “outstanding”
• Be creative and innovative in our approach to new challenges
• Take risks and learn from past mistakes
• Practice visionary and forward thinking

Communication

• Communicate openly, honestly and in a straightforward manner
• Strive to be responsive to the knowledge and information that others need
• Provide consistent, timely and reliable information to build trust in others

Teamwork/Partnership

• Build cooperative, supportive relationships across all lines of business
• Build and sustain relationships characterized by shared goals and success,
  shared knowledge and mutual respect